Shipping policy

Shipping Policy – Gen-Z Aura

Welcome to Gen-Z Aura. We are committed to delivering your orders quickly and efficiently across the United Arab Emirates.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking details (if available).

Shipping Locations

Currently, Gen-Z Aura ships to all major cities and regions within the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Ras Al Khaimah

  • Fujairah

  • Umm Al Quwain

  • Al Ain

Estimated Delivery Times

Location Estimated Delivery Time
Dubai & Sharjah 2–4 Business Days
Abu Dhabi & Other Emirates 3–7 Business Days
Remote Areas 5–10 Business Days

Please note that delivery times may vary during holidays, promotional periods, or due to unforeseen circumstances.

Shipping Charges

  • Free Shipping on orders above AED 199.

  • Standard shipping fee of AED 20 for orders below AED 199.

You can adjust these amounts according to your business model.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) across most areas in the UAE.

  • Additional COD charges may apply.

  • Please ensure someone is available to receive the order at the provided address.

Order Tracking

After your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor your package's delivery status.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply for reshipment.

Delayed or Lost Packages

While we work with reliable shipping partners, occasional delays may happen due to:

  • Weather conditions

  • Public holidays

  • Customs or courier issues

  • High order volumes

If your package has not arrived within the estimated timeframe, please contact our support team.

Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the package and product.

  2. Contact us within 48 hours of delivery.

  3. Our team will review your case and provide a suitable resolution.

Contact Us

Brand: Gen-Z Aura

Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)

This shipping policy is suitable for a UAE dropshipping store and can be directly added to your Shopify store.